Whether it’s a cleaner with a key to your home, a removals team carrying your belongings down a staircase, or a gardener using power tools in your garden, you’re trusting someone with access, property and sometimes your safety. “Vetted and insured” isn’t just marketing language — it’s what actually protects you if something goes wrong.
What “vetted” should actually mean
- Identity and background checks: confirming who’s actually turning up, not just who was booked
- References or work history: evidence of reliable, completed work elsewhere
- Direct employment or a managed relationship: rather than an unknown subcontractor turning up on the day
What “insured” should actually cover
- Public liability insurance: covers accidental damage to your property or injury caused during the job
- Goods in transit insurance: specifically relevant for removals — covers your belongings while they’re being moved, not just while in a van
- Employer’s liability insurance: protects you if a worker is injured while working at your property
Why it matters more for some jobs than others
Cleaning
Many cleaning jobs happen while the homeowner is out, or give staff access to a spare key. Vetting is the main thing standing between “a stranger has a key to my house” and genuine peace of mind.
Moving
Furniture gets damaged, boxes get dropped, and stairwells get scuffed — it happens even with experienced teams. The difference is whether there’s insurance behind the job to actually cover it, or whether damage becomes your problem.
Gardening
Power tools, ladders, and working near fences, sheds and neighbouring property all carry a real risk of accidental damage or injury — public liability cover matters here as much as anywhere.
Questions worth asking before you hire anyone
- “Are your staff directly employed, or subcontracted?”
- “Can I see proof of your public liability insurance?”
- “What happens if something is damaged during the job?”
- “Are the same people likely to come back for repeat visits?”
A company that answers these clearly and without hesitation is generally one worth trusting. Vague answers, or reluctance to provide proof of insurance, are a reasonable reason to look elsewhere.
How Magna Staff approaches this
Our cleaning, moving and gardening teams are vetted before they’re sent to a job, and our work is covered by public liability insurance — so you’re not taking a risk on a stranger or left exposed if something goes wrong. We work across London, Welwyn Garden City, Hertfordshire, Stevenage, Luton and Milton Keynes. Get in touch for a free quote and ask us anything above directly.